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Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More
Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More
According to a report by Coveo, support employees spend roughly 3.6 hours every day searching for information. That number is up from 2.6 + Read More
