Feature List

The Powerful Live Chat Software for Website

Features	Screen Shots & Explanations
Fully Hosted Application
No Installation & Zero Management
100% Web-Based
Broad Web Browser Support (IE, Firefox, Safari, Opera, Chrome, etc.)
Cross-Platform Support (Windows, Mac, Linux, etc.)
Minimum System Requirements	Details

Integration with Other Comm100 Applications
Integration with Comm100 Ticket
Integration with Comm100 Help Desk
Integration with Comm100 User & Contact

Multiple Visitor Monitor Clients
Web Client	User Log in
Desktop Client	Online Installation
iPhone Client for iPhone/iPad/iPod Touch	Download
Android Client	Download
Blackberry Client	Download
Windows Mobile Pocket PC Client	Download
Java Based Mobile Client for Symbian, etc	Download

Enhanced Live Chat Experience
Accept Multiple Chat Requests
Auto Accept Chat Requests
Department Routing
Route Visitors to a Specified Department/Operator	Screen Shot
Send Greeting Message Automatically
Text & Voice Chat
Canned Messages & URLs
Screen Capture	Screen Shot
File Transfer	Screen Shot
Monitor an Ongoing Chat
Join in an Ongoing Chat
Transfer Chat to Another Operator
View all Log-In Operators with Status	Screen Shot
Chat with Other Operators	Screen Shot
Spell Check
Typing Indicator
Time Stamp to Each Chat Message
Auto Save Transcripts
Send Transcripts to Email
Ban Visitors by Id, IP or IP Range	Screen Shot
Visual/Sound Alert
Away Mode
Auto Start Visitor Monitor (Desktop Client Only)
Auto Log-in (Desktop Client Only)
Pop-up Notifications (Desktop Client Only)

Visitor Monitor & Tracking
Visitor List	Screen Shot
See How Many Visitors are in Site or Waiting for Chat
Filter Visitor List (All Visitors, All Chats, My Chats or Captured Visitors)
Filter out Visitors Who Have Been Idle on Your Website for a Defined Period of Time
View Visitor Information (Name, Email, Visit Times, Chat Times, Visit Time, Current Page, Referrer, Keyword, Search Engine, Chat Requesting Page, Geo Info, Browser, Operating System, etc.)
View Navigation History (Which Pages are Viewed)
View/Edit Pre-Chat Information
View Contact History (Visit time, Name, Operators, Email, Navigation, Chat/ Message Transcripts)
Visitor Capture

Chat Button
Select Image Button from Gallery
Customize Your Own Image Button
Static Image Button	Screen Shot
Float Image Button
Text Link
Monitor Only
Email Signature
Hide Offline Chat Button	Screen Shot
Multiple Chat Buttons on One Web Page

Chat Window
Customize Window Title
Customize Your Own Branding Image
Change Background & Text Color
Allow Visitor to Set Name
Allow Visitor to Send Chat Transcripts
Allow Visitor to Send Files
Allow Visitor to Capture Screen
Allow Visitor to Use Voice Chat
Customize Sound Alert

Invitation
Customize Invitation Image	Screen Shot
Customize Invitation Message	Screen Shot
Set Invitation Position
Enable Auto Invitation
Set Auto Invitation Rules	Screen Shot

Pre-Chat Survey
Enable/Disable Pre-Chat Survey	Screen Shot
Customize Window Title
Customize Greeting Message
Configure the Visible Fields
Configure the Required Fields
Add Custom Fields
Edit Product/Service Select Items
Edit Department Select Items

Offline Message
Customize Window Title
Customize Greeting Message
Configure the Visible Fields
Configure the Required Fields
Add Custom Fields
Enable Attachment
Edit Product/Service Select Items
Edit Department Select Items
Auto-Forward Offline Messages & Attachments to Emails

Post-Chat Rating
Enable/Disable Post-Chat Rating	Screen Shot
Customize Greeting Message
Edit Rating Scale
Allow Comments

Multiple Language Support
Multiple Built-in Languages of the Interface Texts & System Messages for Visitor Side Windows
Customize Interface Texts for Visitor Side Windows	Screen Shot
Customize System Messages for Visitor Side Windows	Screen Shot
Support Right-to-Left Text Direction

Website Integration
Multiple Website Integration Plans
Website Integration Plan Preview
SSL Encryption
HTML Code with JavaScript
HTML Code without JavaScript

Transcripts & History
Query by Time Range, Visitor Name, Visitor Email, Operator Name, Keyword & Type (Chat/Message)	Screen Shot
View Contact Detail
View Contact History
View All Visitors' Navigation History
Send Transcript to Email
Attach Transcript to Ticket
Delete Transcripts

Reports & Analytics
Visit & Chat Metrics	Screen Shot
Operator Chat Metrics
Missed & Refused Chats
Popup & Accepted Auto Invitations
Search Engine Report
Search Keywords Report
Rating Report
Operator Online Time in One Day
Operator Average Online Time in a Period
Operator Performance

Permission Setting
Set Operator Permission	Screen Shot
Set Operator Group Permission	Screen Shot