Report

Providing the Right Service and Tools for Your Digital Customer

Customer Experience

Today’s banking environment is primarily digital, with 42% of customers preferring a mobile banking experience over desktop and in-branch when given a choice. This digitalization has driven online banking and financial apps, in turn leading to a proliferation of choice for the end consumer.

And we all know what choice means. Competition.

This level of competition has intensified the importance of CX. Organizations must establish a formal CX strategy to ensure they remain relevant despite (or because of) changing customer expectations.

Banks and financial organizations should read this report to:

  • Discover how technologies are being prioritized by their peers
  • Explore how CX strategies are developing alongside other technology investments
  • Learn actionable steps they can take to deploy new Voice of the Customer (VoC) initiatives, CX technologies, and analytics.

If you want to move the needle internally and create a truly cutting-edge customer experience within your financial institution, download this report today.

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