Get the latest live chat benchmark data broken down by team size & industry
Read more
Get the latest live chat benchmark data broken down by team size & industry
Read more
Optimize your CX strategy
with industry-specific live chat data
Your latest live chat statistics show that your current customer satisfaction rate is at 87%. That’s great. Or is it? Take a look at this live chat data from 17 industries to learn how you stack up against your competitors. Choose your industry to get an accurate and personalized live chat statistics report to share with your team and improve your live chat software knowledge.
We analyzed data from over 36 million chats within our platform to bring you the most update-to-date live chat statistics to help inform your customer engagement strategy.
Below are the latest live chat data benchmarks from 2021. Input your industry to get a personalized look into how you compare to companies of a similar space.
Fill out the form below to get a full copy of this report to share with your colleagues, plus a worksheet to help you keep track of your goals and performance throughout the year.