It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Optimize your CX strategy with industry-specific live chat metrics
Your latest live chat statistics show that your current customer satisfaction rate is at 87%. That’s great. Or is it? How does it compare to your competitors?
Take a look at the latest live chat metrics from 17 industries to learn how well your team is performing. Choose your industry to get an accurate and personalized live chat statistics report to share with your team.
We analyzed data from millions of chats within the Comm100 platform to bring you the most update-to-date live chat statistics to help inform your strategy.
Below are the latest live chat metrics from 2024. Input your industry to see how you stack up against your competitors and understand which live chat KPIs need improvement.
Fill out the form below to get a full copy of this report to share with your colleagues, plus a worksheet to help you keep track of your live chat KPIs throughout the year.