21 Essential Chatbot Statistics for 2020

Optimize your customer experience strategy with these chatbot data points

According to chatbot data, more and more companies are taking bots from concept to reality. The numbers don’t lie. Done right, chatbots bring increased agent efficiency and productivity while delivering better customer experiences.

To help you stay up to speed, we’ve compiled this list of essential chatbot statistics from our customers’ chatbot data and industry benchmarks.

The case for Chatbots

Chatbots improve the customer experience by giving them the quick answers they demand, on their terms, anytime and anywhere.

Able to provide 24/7 customer service, chatbots can take on a virtually unlimited amount of customer queries simultaneously. They become both queue busters and automated hubs of information.

Taking it one step further, if your chatbot can’t answer a query, it will automatically route the customer to an agent who can – handing off the transcript to help the agent contextualize the interaction. No channel pivoting means no customers fall through the cracks.

Chatbot Statistics 2019 Robot

Current average chatbot usage statistics

Current chatbot industry statistics

Projected chatbot adoption statistics

Projected chatbot efficiency statistics

Sign up for a personalized demo and learn how to get started with chatbots

While chatbots may seem daunting at first, remember one simple thing: if you can clearly articulate your goals, you will succeed. All you need is a plan, a list of requirements, and a great vendor to get you there. Use these chatbot statistics to benchmark your goals and keep track of your progress.

If you’re interested in knowing how our chatbots can help level-up your customer support, fill out this form.

By clicking “Submit”, you agree to our Privacy Policy. We may send you relevant information and offers. If you prefer not to receive them, you can unsubscribe at any time.