21 Essential Chatbot Statistics for 2020
Optimize your customer experience strategy with these chatbot data points
According to chatbot data, more and more companies are taking bots from concept to reality. The numbers don’t lie. Done right, chatbots bring increased agent efficiency and productivity while delivering better customer experiences.
To help you stay up to speed, we’ve compiled this list of essential chatbot statistics from our customers’ chatbot data and industry benchmarks.
The case for Chatbots
Chatbots improve the customer experience by giving them the quick answers they demand, on their terms, anytime and anywhere.
Able to provide 24/7 customer service, chatbots can take on a virtually unlimited amount of customer queries simultaneously. They become both queue busters and automated hubs of information.
Taking it one step further, if your chatbot can’t answer a query, it will automatically route the customer to an agent who can – handing off the transcript to help the agent contextualize the interaction. No channel pivoting means no customers fall through the cracks.
The current state of chatbots
Current average chatbot usage statistics
Current chatbot industry statistics
The future of chatbots
Projected chatbot adoption statistics
Projected chatbot efficiency statistics
Sign up for a personalized demo and learn how to get started with chatbots
While chatbots may seem daunting at first, remember one simple thing: if you can clearly articulate your goals, you will succeed. All you need is a plan, a list of requirements, and a great vendor to get you there. Use these chatbot statistics to benchmark your goals and keep track of your progress.
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