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9 Essential Chatbot Statistics for 2022

Optimize your customer experience strategy
with 2022 chatbot data

According to chatbot data, more and more companies are taking bots from concept to reality. The numbers don’t lie. Done right, chatbots bring increased agent efficiency and productivity while delivering better customer experiences.

To help you stay up to speed, we’ve compiled this list of essential chatbot statistics from our chatbot platform and industry benchmarks.

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Current chatbot usage statistics

>91%
chatbot chats resolved from start to finish
Comm100
39%
total chats involving a chatbot
Comm100
40%
Internet users who prefer to interact with a bot than an agent
Insider Intelligence:

Chatbot industry statistics for 2022

53%
Companies who identify AI as a tool for creating ‘customer-first culture’
CX Network
$0.50-70
Average cost savings per chatbot interaction
Juniper Research
25%
Increased operational efficiency by adding AI into omnichannel platform
Gartner

The future of chatbots

$13.9bn
Predicted size of conversational AI chatbot market by 2025
Markets and Markets
2.5bn hours
Projected time savings for businesses & consumers from chatbots by 2023
Juniper Research
$112bn
Projected value of chatbot eCommerce transactions by 2023
Gartner

Sign up for a personalized demo and learn how to get started with chatbots

While chatbots may seem daunting at first, remember one simple thing: if you can clearly articulate your goals, you will succeed. All you need is a plan, a list of requirements, and a great vendor to get you there – and Comm100 can help you with all three.

Book a personalized demo with us today by filling in this form and learn how you can begin your chatbot journey.

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