CCW Special Report: Live Chat

Live chat is a must-have channel for any customer-first organization.

But selecting the right partner and deploying the technology for maximum benefit continues to challenge most organizations. Flaws in strategy, technology, and execution cause the typical live chat experience to be both inefficient and customer “un-friendly”.

A new report authored by Brian Cantor of Customer Contact Week (CCW) Digital offers insight into live chat best practices, common pitfalls, and strategies to help companies tap into live chat’s full potential. The report focuses on how to create a truly great live chat experience and fully maximize live chat benefits for your customers, agents, and business overall.

Download this Live Chat Special Report and learn:

• Three questions to ask when building your live chat strategy
• Six crucial metrics for evaluating live chat
• Five ways to empower agents to successfully chat with customers
• Four mistakes that are hurting the live chat experience.

Download your copy by filling out the form on the right.