Get the latest live chat benchmark data broken down by team size & industry

Read more


How to Deal with Difficult Customers over Live Chat

According to the 2013 Customer Rage Study conducted by CCMC, 80% of customers who have an issue with a product or service will complain to the responsible entity – that means that in most cases where a service or good fails, customer service has the ability to turn things around for the company – turning difficult customers to happy customers.

This eBook provides insights into building a live chat support strategy that prevents customers from becoming difficult, enhances real-time chat skills for dealing with difficult customers, and ensures appropriate follow ups are in place to boost customer satisfaction.

This eBook can help you:

  • Save your dollars at risk due to product/service related issues by properly dealing with difficult customers
  • Make your customers (even difficult ones) happy by understanding and being able to meet their expectations
  • Increase your bottom line as happy customers will bring more sales and customers.

Download your copy by filling out the form on the right.

Read the ebook

By clicking “Get ebook now”, you agree to our Privacy Policy. We may send you relevant information and offers. If you prefer not to receive them, you can unsubscribe at any time.

Get started today

Join thousands of happy Comm100 customers

Start Free TrialBook Demo