Platform
- AI & Automation
  
  AI Agent
  
  Automate 80% of customer queries with context-aware human-like AI responses
  
  AI Copilot
  
  Empower human agents with real-time AI suggestions & automated workflows
  
  AI Insights
  
  Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
  
  Omnichannel Support
  
  Live Chat
  
  Connect in real-time with text, audio, video, screen sharing & more
  
  Knowledge Base
  
  Deliver instant, easy-to-find answers for customers, agents and AI
  
  Ticketing & Messaging
  
  Manage email, SMS, social, & messaging apps — all from one platform
  
  Queue Management
  
  Streamline the queueing experience to cut wait times & improve CX
  
  Voice
  
  Engage customers with crystal-clear, seamlessly integrated voice calls
  
  Booking
  
  Enable customers to book appointments or meetings with ease
  
  Platform
  
  Security & Privacy
  
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more
  
  Integrations
  
  Connect to your CX ecosystem with off-the-shelf integrations
  
  Analytics
  
  Convert conversations into data, and data into insights, on every channel
- Live Chat
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Industries
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  Discover tailored solutions for your industry
  
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  Support students, faculty, and staff at every stage
  
  iGaming
  
  Transform player engagement with personalized 24/7 support
  
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  Digital support that your 21st century citizens demand
  
  Technology
  
  Meet the expectations of your digital-first consumers
  
  Banking & Finance
  
  Deliver personalized support at scale – securely
  
  Healthcare
  
  HIPAA-secure communication for stronger patient relationships
  
  Insurance
  
  Gain a competitive edge with exceptional customer service
  
  Telecom
  
  Enhance customer communication, exceed expectations
- Higher Education
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- Banking & Finance
- Healthcare
- Insurance
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Customers
Partners
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  The Comm100 Partner Program guarantees success for all partners, including software resellers, system integrators, ISVs, consultants, and white label providers, with tailored partnership models to suit every type of business.
  
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  Everything you need to know about setting up and using Comm100 and all its features
  
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  Because your people and processes matter as much as the technology you choose
  
  Featured
  
  What Makes a Top-Tier Customer Service Platform in 2025?
  
  5 Key Features to Look for
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Resource Base

Everything you need to know to start the conversation

Topic All

All
Omnichannel
Live Chat
AI
Ticketing & Messaging
Messenger
Queue Management
Outreach
Higher Education
iGaming
Financial
Healthcare
Customer Experience
Security & Privacy
For Partner

Type All

All
Product Tour
Partner Highlight
Customer Story
ROI Calculator
Webinar
White Paper
eBook
Infographic
Slides
Report
Solution Sheet
Video
Blog

Webinar – How to Stop the CSat Nosedive with Chat – Landing Page

How to Stop the CSat Nosedive with Chat

eBook – How to Create the Perfect Knowledge Base – Landing Page

How to Create the Perfect Knowledge Base

eBook – Everything You Need to Know About Customer Engagement Software – Landing Page

Everything You Need to Know about Customer Engagement Software

eBook – How to Create Customer Satisfaction Surveys – Landing Page

Customer Experience

How to Create Customer Satisfaction Surveys

Ready-Made Templates, Questions & Tips

eBook – Improve Your Customer Experience – Landing Page

Customer Experience

Improve Your Customer Experience: An Action Plan for CX Success

eBook – Ultimate Guide to Building a Live Chat Dream Team – Landing Page

Ultimate Guide to Building a Live Chat Dream Team

White Paper – Multiple and Dynamic Campaigns

Using Multiple and Dynamic Campaigns in Comm100 Live Chat

Video – Introducing Facebook & Twitter Integration in Comm100 Live Chat

Introducing Facebook & Twitter Integration in Comm100 Live Chat

eBook – Agents Guide: Get The Best Customer Service Metrics In Your Team – Landing Page

Agent Guide:

Get the Best Customer Service Metrics in Your Team

White Paper – Visitor Segmentation

Visitor Segmentation in Comm100

Webinar – Social Media Best Practices for Effortless Customer Engagement – landing page

Social Media Best Practices for Effortless Customer Engagement

eBook – The Definitive Guide to Social Media Customer Service – Landing Page

The Definitive Guide to Social Media Customer Service

Solution Sheet – Security Features and Practices

Security & Privacy

Comm100 Live Chat Security Features and Practices

White Paper – Queue Management

Comm100 Live Chat Queue Management

White Paper – Comm100 Live Chat Routing

Comm100 Live Chat Routing

eBook – Setting up Live Chat – Landing Page

Setting up Live Chat:

Customer Experience Matters for Live Chat and Telephone Teams

eBook – Starting with Live Chat: Strategy and Planning – Landing Page

Starting with Live Chat: Strategy and Planning

White Paper – SSO

Speedy, Sophisticated Live Chats with Custom Variables and Single Sign-On