AI-Powered Chatbots
– Chatbot Actions in Action – Part 2

This is the second part of our AI Chatbots in Action series. Watch this space for part 1.

Take a deeper dive into advanced chatbot actions that go beyond simple conversations or workflows. See how complex flows, like KYC processes and appointment scheduling, can feel simple and intuitive for visitors.

Learn how to integrate APIs, automate workflows, and create dynamic experiences that connect systems, streamline processes, and deliver real-time solutions with our experienced AI architects.

This session showcases real-world examples of chatbots tackling everything from billing inquiries to order tracking and appointment scheduling. You’ll see how combining conversational design with API integrations transforms your chatbot into an extremely powerful asset for support functions.

Key Focus Areas:

• Advanced Actions & Flow Control
  Track usage, create personalized paths, and automate meeting bookings with integrations like Calendly and Microsoft Bookings.
• API Integrations & Webhooks
  Fetch customer data, update accounts, track orders, and create seamless connections between your chatbot and CRM tools like Salesforce and Dynamics 365.
• AI-Powered Actions
  Use AI-driven responses to handle complex queries, schedule meetings, and even process secure information like KYC forms.

Speakers: