Comm100 has been named a bronze winner for Best New Product Feature of the Year – Enterprise category in Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.
Comm100 was awarded for our AI-powered chat, which leverages Natural Language Processing (NLP) and advanced integrations to create more realistic conversations during which the bot can recognize a visitor’s intent, field clarifying questions directly to the visitor and execute transactions under the customer’s direction.
Since the program’s inception in 2011, Best in Biz Awards’ entrants have spanned the spectrum, from the most innovative local companies and start-ups to some of the most recognizable global brands. With more than 700 entries, the 9th annual program attracted a record number of entries from an impressive array of public and private companies of all sizes and spanning all geographic regions and industries in the U.S. and Canada.
“We aimed to blaze a new trail in power, efficiency, and ease of use with our third-generation AI-powered chatbot in 2018, and this award confirms that we achieved that goal,” says Jeff Epstein, Comm100’s VP of Marketing. “We’re very proud to be recognized in the Enterprise category as validation of how we design our solutions. AI is changing everything in the world of customer engagement, and we’re excited to be leading the way.”
Each year, winners in Best in Biz Awards are determined based on scoring from independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. The 2019 judging panel included, among others, writers from Accounting Today, AdWeek, Associated Press, Barron’s, Consumer Affairs, eWeek, Healthcare Innovation News, Inc., Investment Advisor Magazine, USA Today and Wired.
“It seems to get harder each year to select the best of the best in Best in Biz Awards,” said Mark Huffman, Consumer Affairs, returning to judge Best in Biz Awards for the sixth year. “As a consumer reporter, it is particularly gratifying to me to see so many businesses striving to enhance the customer experience.”
For a full list of gold, silver and bronze winners in Best in Biz Awards 2019, visit: https://www.bestinbizawards.com/2019-winners/.
About Best in Biz Awards
Since 2011, Best in Biz Awards has maintained its premier status as the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, Best in Biz Awards judges have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the world economy to local companies and some of the most innovative start-ups. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 80 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: https://www.bestinbizawards.com.
Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer.
V2 Communications for Comm100