Vancouver B.C. – Comm100 has been proudly named a top ICT Company in ‘Ready to Rocket 2020’, a business recognition program for British Columbia’s top emerging tech companies.
Founded in 2003, ‘Ready to Rocket’ identifies tech companies with the greatest potential for revenue growth. Every year, the program analyzes the state of the technology sector and its key trends. From many months of sector and company analysis they identify companies that are best positioned to capitalize and experience strong growth as a result.
Comm100 is a global provider of omnichannel customer engagement, powering accessible and personalized communication to improve both customer and agent experience. Live chat is at the core of its offering. The global live chat software market is expected to grow to $987m by 2023, from just $590m in 2016. This growth reflects its popularity among consumers, boasting a 96% satisfaction level, the highest of any customer service channel.
“The effectiveness of digital omnichannel customer communication is clear.”, explained Comm100’s VP of Marketing, Jeff Epstein. “Today’s consumer expects accessible and fast support – on live chat, by email, on social media and messaging, and through self-serve channels like knowledge base and chatbots. It’s the ability to be everywhere the customer wants while weaving together related conversations that really powers helpful and genuine support. Our sustained growth over the last few years coupled with our vision for the future are what earned us ‘Ready to Rocket’ status.”
The award’s methodology has been consistently accurate over the years. ‘Ready to Rocket’ companies have exceeded a 50% annual growth revenue growth rate on average. They have also significantly increased employee headcount year-on-year and since 2003. 35 featured companies were acquired within the year of recognition.
Other companies recognized for future growth include Procurify, Klue, Traction Guest and Thoughtexchange. For a full list of winners visit www.readytorocket.com/2020/04/2020-ready-to-rocket-list-for-ict.html.
Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer.
V2 Communications for Comm100