Comm100 Named 2021 Category Leader in Live Chat Software

Vancouver, B.C., March 30th, 2021 – Comm100 announced today that it has been named a Category Leader for live chat software by GetApp, a Gartner Digital Market. Every year, the Category Leaders highlight top-ranked software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend. Only software with the highest scores become Category Leaders.

Live chat has become the most popular digital customer communication channel due to its convenience, accessibility, and speed for both end user and agent. Comm100 Live Chat provides all the benefits of the channel, and so much more. With powerful features including pre-chat surveys, canned messages, and audio and video chat, Comm100 helps brands connect meaningfully with every visitor, answering their questions quickly and easily.

Comm100 now offers its Live Chat for free with unlimited chats and agents so businesses of any size can provide excellent customer support via web, desktop, and mobile. On top of this, the free plan also includes other key digital channels such as email, social media, SMS and knowledge base. Every channel is connected within one platform so companies can deliver outstanding customer service wherever, whenever, and however their customers want, all for free.

To find out more about Comm100 Free Live Chat and convert more visitors into customers, visit us here.

Required disclaimer: GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.


Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer. 


Rachel Levy
V2 Communications for Comm100