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Comm100 Named 2021 Category Leader in Live Chat Software

Vancouver, B.C., March 30th, 2021 – Comm100 announced today that it has been named a Category Leader for live chat software by GetApp, a Gartner Digital Market. Every year, the Category Leaders highlight top-ranked software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend. Only software with the highest scores become Category Leaders.

Live chat has become the most popular digital customer communication channel due to its convenience, accessibility, and speed for both end user and agent. Comm100 Live Chat provides all the benefits of the channel, and so much more. With powerful features including pre-chat surveys, canned messages, and audio and video chat, Comm100 helps brands connect meaningfully with every visitor, answering their questions quickly and easily.

Required disclaimer: GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.


Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere. To learn more about Comm100, visit:


Kate Rogerson

Content Manager, Comm100