Users can now access and update customer information directly in Comm100’s agent console
20th July 2020, Vancouver, B.C. – Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with Microsoft Dynamics 365 CRM that will allow users to see and update customer information directly inside the Comm100 agent console – giving them the tools to deliver personalized and contextualized customer experiences. This integration makes it easy for agents to tailor their live chat conversations based on current customer data without needing to toggle between multiple applications while chatting.
With this new integration between Comm100 and Microsoft Dynamics 365 CRM, agents will benefit from:
“An organization’s customer engagement program is only as successful as its agents. By giving agents the right tools to perform efficiently and effectively, companies will promote a more positive experience for them, resulting in lower cost-to-serve and, most importantly, happier customers,” said Matthew Jinks, Senior Product Marketing Manager at Comm100. “We are thrilled not only to collaborate with the leading CRM provider, but to reach even more customer engagement teams who are seeking solutions that can help them operate more seamlessly and successfully.”
For more information about Comm100’s Microsoft Dynamic 365 CRM integration, visit us here.
Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere. To learn more about Comm100, visit: www.comm100.com
Content Manager, Comm100