We’re excited to announce the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer queries more quickly, accurately and confidently than ever before. Agent Assist significantly reduces the time agents spend hunting for answers, resulting in faster resolution, higher capacity and more time to focus on more complex or sensitive customer inquiries—all leading to higher customer satisfaction scores.
As AI matures, many companies are weighing the impact this new technology can have on their customers’ experience with their brand, and agent-facing AI is at the heart of that conversation. Agent Assist helps agents become smarter and more efficient, monitoring chat conversations and pulling relevant information from company data in real time so that agents can access the answers they need faster and more accurately.
Key features include:
“Many companies want to deploy AI in their contact centers, but might not know where to begin, or are concerned about how their customers will react,” said Jeff Epstein, VP of Product at Comm100. “Because its suggestions don’t get pushed to customers without approval, Agent Assist provides a low-risk way to leverage the promise of AI to make contact centers more effective. By putting AI to work for contact center staff, organizations can create ‘Super Agents’ with more knowledge and more capacity to handle any question a customer throws at them—making them the true heroes of customer experience. Agent Assist also helps new agents get up to speed more quickly, reducing their learning curve and making them more productive faster than previously possible.”
To learn more about Comm100’s Agent Assist, visit www.comm100.com/platform/livechat-ai/agent-assist/.
Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer.
V2 Communications for Comm100