Customers expect the same experience from a Credit Union, Uber Eats and online retail. Seamless, across the channel of choice given the convenience needed at a moment in time, which could change from one minute to the next.
Join us for an interactive session where you will learn:
- Financial Services industry challenges and trends
- How to evolving to achieve the holy grail of CX Orchestration maximize ROI
- Where our roadmap intersects and excels
We will focus on driving better Credit Union experiences with:
- Best practices for handling top intents and use cases
- Creating optimal human + AI experiences
- Seamless management across Channels from Voice to Chat
Matt has over 20 years experience working in digital technologies at big banks (Bank of America, TD Bank, Wells Fargo, Ally Bank) and the IBM Watson Financial Services team.
Matt started Atando Technologies primarily to take what he’d learned and apply it in the credit union space to help them solve those same complex business problems and deliver for their members. He works with credit unions now to identify the best achievable use cases where they can apply Live Agent Chat, Conversational AI, RPA, and advanced analytics.
Kurtis is Comm100’s Director of Channel Sales working directly with Comm100’s strategic global partners. He’s led channel enablement across referral, reseller and white label partners supporting technical and platform expertise while building day to day relationships managing Comm100’s most valuable partners. Wearing many hats in his senior channel role, he’s always on deck to support partners and their clients win with Comm100.