Check out our Latest Live Chat Benchmark Report 2026 to explore the most up-to-date insights and data, helping you stay ahead in optimizing + Read More about live chat benchmarks 2023 – data you need to improve team performance
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The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More about guest blog: what is customer experience automation & how to implement it in your business model
Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More about 5 costly impacts of falling behind on digital student engagement
Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More about the 4 most effective chatbot examples
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More about top 5 higher education customer service trends for 2023
The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More about why are contact centres adopting a digital-first strategy?
How to Improve Customer Service A Complete Guide of Tools, Tech & Tips We all know that customer service is important, but just how instrumental + Read More
A Comprehensive Guide to AI Chatbots The AI chatbot market is growing at an unprecedented pace, and by 2029, it’s expected to increase by $3.79 + Read More
A Complete Guide to Omnichannel Customer Support The state of customer service is always changing, and brands must keep up. While offering just + Read More
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
Chatbots have steadily grown in popularity to become a key component of customer service today. With an AI chatbot in place, organizations can + Read More about the essential chatbot success metrics
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More about 5 digital strategies that increase university enrollment
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry
Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More about agent performance for chat support – 9 metrics for live chat kpis
The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More about comm100 data security – how comm100 keeps you and your customers safe
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More about how are customer service teams using sms support?