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It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More about sales tips and tactics: how to up your game when selling to customers

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More about introducing audio & video chat in comm100 live chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More about we are switching comm100 live chat agent console from flash to html5

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More about free christmas trivia printable – the comm100 big holiday quiz

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More about what is customer churn rate and how you can reduce it fast

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More about 10 warning signs that your customer service sucks

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More about comm100 live chat achieves security milestone with pci compliance

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More about double your sales with awesome live chat upselling techniques