A message from Kevin Gao, CEO of Comm100 – COVID-19 update

March 26th 2020

The world is facing challenges that we haven’t seen in our lifetime. To all who have been affected by the coronavirus outbreak, our hearts go out to you.

Everyone is having to make major adjustments to their lives. Here at Comm100 we have had to make some changes to how we work. We have staff in five cities across two continents who are all fully equipped to work remotely in a secure environment. Thankfully our operations can continue as normal and we are confident in our ability to maintain the level of 24/7 service excellence that we’re known for.

We take the responsibility of remaining always on very seriously, and we will continue to deliver on this promise every day. Our PCI, HIPAA, ISO- and SOC 2 Type 2-certified platform is fully automated, guarded by the latest threat detection and prevention systems, and supported by a 24/7 operations team. Our servers are in secure locations around the world and feature our unique MaximumOn™ failover and redundancy system to ensure uptime.

These are unprecedented times, and for many organizations, the ability to engage with customers online could be critical to their success. We are here for our customers and want to do what we can to help. If there is something we can offer through our solutions to help your organization, please reach out to us. If you’re new to Comm100, we invite you to get 3 free live chat licenses immediately. It’s so easy to install and set up, you can be taking chats in an hour. If you add more than three licenses before April 15, 2020, we will donate 100% of the first month’s fees from these additional licenses to the World Health Organization .

If you’re currently experiencing a drastic increase in chat volume, these resources can help:

  • Blog: How to Handle a Large Volume of Live Chats
  • Blog: AI Chatbots in the Contact Center – Help in a Crisis
  • Blog: How Can Small Businesses Weather the COVID-19 Storm?
  • Thank you for trusting us with your customer communications. We are very grateful for the role we play in the digital experiences you offer and are committed to ensuring seamless service and success. We wish you a smooth passage through these challenging times.

    Be well,
    Kevin Gao
    CEO