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Data Sheet

Higher Education - Live Chat Benchmark Metrics Q4 2022

How can you know that your live chat team is performing well if you aren’t comparing it to others in your industry?

Check out all the latest live chat benchmark metrics from higher education to understand where your team is excelling, and where it needs some work.

From analyzing thousands of data points from Comm100’s platform, the Q4 data sheet shares the following live chat benchmark metrics:

  • Customer satisfaction (CSAT)
  • Wait time
  • Chat duration
  • Mobile chats
  • Queue length
  • Response time
  • Messages per chat


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