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It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More about announcing comm100’s new knowledge base—better customer & agent experiences through self-service

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More about announcing comm100’s live chat conversions—track how live chat drives customer conversions

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More about how to use continuous improvement strategies for customer experience improvement

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to + Read More about customer experience mapping: how to create smoother, more effortless journeys

According to CX Network’s 2017 Digital Marketing Trends Report, customer experience ranks first as the most exciting opportunity for businesses for the third + Read More about 10 first steps to improve your customer experience

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More about winning live chat training for your customer service team

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More about the art of boosting team morale: how to motivate your live chat team

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More about how to go the distance: key tips and practices for managing a remote live chat team

The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More about 21 ways to boost conversions with a scarcity mindset

Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More about from average to awesome: boost conversions with wolfgang digital’s 2017 e-commerce online benchmark

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More about one and done: how to optimize your first contact resolution rate

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More about more than just live chat — announcing facebook and twitter integration in comm100 live chat

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More about 5 social media customer service and marketing secrets from the pros

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More about don’t try this at work: 15 social media mistakes and bad customer service examples to avoid at all costs

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More about 10 critical digital marketing mistakes that ecommerce stores need to avoid

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More about 10 contact center management mistakes & best practice tips to fix them!

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More about christmas gifts for customers: 7 thoughtful ideas to say thank you

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More about 8 ways to plan for black friday and other seasonal traffic spikes