92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights. We live in an increasingly privacy-conscious world, + Read More about pipeda – how and why comm100 complies to canada’s privacy law
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Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More about the best live chat examples – 5 use cases for any industry
Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More about hosted vs. self-hosted live chat – which do you need?
By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More about best chatbots – top ai chatbot technology in 2022
Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More about 4 easy steps for building an internal knowledge base
Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from. If you’re here because you’re trying + Read More about 6 top chatbot examples: ai customer service bots in action
Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long + Read More about best practices for effective email customer support
Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More about resolving customer service complaints – how to reduce repetition & agent handoffs
Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More about “next!” top 5 tips to reduce customer service wait time
Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used to measure the + Read More about top 5 kpis every live chat manager needs to track
Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More about top types of customer communication channels
Most live chat teams around the world have found themselves working from home, possibly for the first time ever. And for many, they won’t be returning + Read More about a checklist for successful wfh live chat teams
In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. True omnichannel platforms give agents visibility + Read More about 5 easy (and effective) routing rules for omnichannel
It wasn’t too long ago that the idea of a CX Specialist would cause many furrowed brows. Fast-forward today, and the concept of + Read More about cx inspiration – a q&a with nate brown, co-founder of cx accelerator
There aren’t many concepts that in the space of ten years have transformed from an unknown theory to an essential strategy that almost no brand can succeed without. We are of course, referring + Read More about what is omnichannel customer engagement?
Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More about how to handle a large volume of live chats
Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More about 5 key customer profiles every company should treat like vips
“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More about ai chatbots: the dream vs. the reality (pt. 2: automation)