Creating a positive customer experience (CX) — from the first interaction with a customer (live chat, emails or phone call) to purchase and even post-sales – is paramount to attracting and retaining customers. But implementing winning CX initiatives is more complicated than just resolving customer queries.
Only 25% of businesses can not only deliver unique experiences to the customer but also prove ROI. If you’re in the other 75%, check out our infographic to learn proven methods for achieving CX success straight from the experts. To learn more, click here to download the full Customer Experience at a Crossroads: What Drives CX Success? report.