ISO 27001 Certified Information Security Management
Comm100’s information security management system is certified to ISO 27001, the international standard for systematic risk management and data protection.
A Systematic Approach to Information Security
ISO 27001 is an international standard published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).
Unlike point-in-time security assessments, ISO 27001 requires organizations to adopt a risk-based approach to security that covers people, processes, and technology. Certified organizations must demonstrate that they have identified security risks, implemented controls to mitigate those risks, and established ongoing monitoring and review processes to keep those controls effective over time.
Comm100’s ISO 27001 certification is issued by an accredited third-party certification body following a formal audit of Comm100’s ISMS.
What the Certification Covers
Comm100’s ISO 27001 certification covers the full platform, including all AI Suite products (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Training) and all omnichannel support products (Live Chat, Ticketing & Messaging, Knowledge Base, Queue Management, Voice, and Booking).
The scope encompasses Comm100’s cloud-hosted infrastructure, internal development and operational processes, employee security practices, physical security of office environments, and vendor management procedures.
A Globally Recognized Security Benchmark
ISO 27001 is recognized worldwide, which makes it particularly relevant for organizations operating across multiple jurisdictions or serving international customers. For Comm100’s customers in higher education, healthcare, banking, iGaming, and government, ISO 27001 certification provides a standardized, independently verified signal that Comm100 manages information security through a formal, audited framework.
Many enterprise procurement processes and government RFPs specifically list ISO 27001 as a required or preferred certification. Having it in place reduces friction during vendor assessments and demonstrates a level of security maturity that goes beyond individual product features or controls.
ISO 27001 Is Not a One-Time Achievement
ISO 27001 certification requires ongoing surveillance audits, typically conducted annually, to verify that the ISMS remains effective and that identified risks are being addressed through updated controls. Comm100 undergoes these recurring audits to maintain its certification.
The standard also requires a full recertification audit on a regular cycle. This structure ensures that Comm100’s security practices evolve alongside new threats, new product features, and changes in the regulatory landscape across the industries it serves.
Frequently Asked Questions
Is Comm100 ISO 27001 certified?
Yes. Comm100 is ISO 27001 certified. The certification covers Comm100’s information security management system (ISMS) and applies to the full platform, including all AI products and omnichannel support products.
What is ISO 27001?
ISO 27001 is an international standard for information security management systems (ISMS). It requires organizations to identify security risks, implement controls to mitigate them, and maintain ongoing monitoring and review processes. Certification is issued by accredited third-party auditors.
Does Comm100’s ISO 27001 certification cover AI products?
Yes. Comm100’s ISO 27001 certification scope covers the full platform, including AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, and AI Training. All products are built within the same ISMS boundary.
How often is Comm100’s ISO 27001 certification renewed?
ISO 27001 certification includes annual surveillance audits and a full recertification audit on a regular cycle. Comm100 undergoes these audits to maintain its certification and ensure its security practices remain current.
Ready to Start Your Security Review?
Download our security white paper for a complete overview or contact our team to discuss your specific compliance requirements and request access to audit reports.