ISO 27001 Certified Information Security Management

A Systematic Approach to Information Security

ISO 27001 is an international standard published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).

Unlike point-in-time security assessments, ISO 27001 requires organizations to adopt a risk-based approach to security that covers people, processes, and technology. Certified organizations must demonstrate that they have identified security risks, implemented controls to mitigate those risks, and established ongoing monitoring and review processes to keep those controls effective over time.

Comm100’s ISO 27001 certification is issued by an accredited third-party certification body following a formal audit of Comm100’s ISMS.

What the Certification Covers

Comm100’s ISO 27001 certification covers the full platform, including all AI Suite products (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Training) and all omnichannel support products (Live Chat, Ticketing & Messaging, Knowledge Base, Queue Management, Voice, and Booking).

The scope encompasses Comm100’s cloud-hosted infrastructure, internal development and operational processes, employee security practices, physical security of office environments, and vendor management procedures.

A Globally Recognized Security Benchmark

ISO 27001 is recognized worldwide, which makes it particularly relevant for organizations operating across multiple jurisdictions or serving international customers. For Comm100’s customers in higher education, healthcare, banking, iGaming, and government, ISO 27001 certification provides a standardized, independently verified signal that Comm100 manages information security through a formal, audited framework.

Many enterprise procurement processes and government RFPs specifically list ISO 27001 as a required or preferred certification. Having it in place reduces friction during vendor assessments and demonstrates a level of security maturity that goes beyond individual product features or controls.

ISO 27001 Is Not a One-Time Achievement

ISO 27001 certification requires ongoing surveillance audits, typically conducted annually, to verify that the ISMS remains effective and that identified risks are being addressed through updated controls. Comm100 undergoes these recurring audits to maintain its certification.

The standard also requires a full recertification audit on a regular cycle. This structure ensures that Comm100’s security practices evolve alongside new threats, new product features, and changes in the regulatory landscape across the industries it serves.