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Independent auditors verify that Comm100’s security, availability, and confidentiality controls meet AICPA standards — not at a single point in time, but continuously over an extended audit period.
SOC 2 is a security framework developed by the American Institute of Certified Public Accountants (AICPA). It evaluates an organization’s controls across five trust service criteria: security, availability, processing integrity, confidentiality, and privacy.
The distinction between Type I and Type II matters. A Type I audit evaluates whether appropriate controls are in place at a single point in time. A Type II audit goes further: it evaluates whether those controls actually operated effectively over a sustained period, typically six to twelve months.
Comm100 holds SOC 2 Type II compliance, which means an independent auditor has verified that Comm100’s controls were not only properly designed but consistently enforced throughout the audit period.
Comm100’s SOC 2 Type II audit covers the entire platform, not just live chat. The scope includes all products in the AI Suite (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Training) and all omnichannel support products (live chat, ticketing and messaging, knowledge base, queue management, voice, and booking).
The audit evaluates Comm100’s cloud-hosted infrastructure, internal security processes, access controls, change management procedures, incident response protocols, and data handling practices. It is conducted by an independent third-party auditor on a recurring basis.
For IT teams and procurement officers evaluating customer support platforms, SOC 2 Type II compliance serves two functions.
First, it provides independent, third-party validation that the vendor’s security claims are accurate. Instead of relying on self-reported security practices, buyers can review an audit report produced by a licensed CPA firm that tested those practices over months.
Second, it simplifies vendor risk assessments. Many enterprise security questionnaires include SOC 2 as a requirement or heavily weight it in scoring. Having a current SOC 2 Type II report often accelerates the review process and reduces back-and-forth with your security team.
Comm100’s most recent SOC 2 Type II audit report is available upon request. Existing customers can request a copy through their account manager. Prospective customers evaluating Comm100 can request access through the Trust Center’s security documentation section or by contacting sales.
Yes. Comm100 is SOC 2 Type II compliant. The certification covers the full platform, including all AI products (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Training) and all omnichannel support products (live chat, ticketing, messaging, knowledge base, queue management, voice, and booking).
SOC 2 Type I evaluates whether security controls are properly designed at a single point in time. SOC 2 Type II evaluates whether those controls operated effectively over a sustained period, typically six to twelve months. Type II provides stronger assurance because it demonstrates consistent enforcement, not just a one-time assessment.
Yes. Comm100’s SOC 2 Type II report is available upon request. Existing customers can contact their account manager. Prospective customers can request access through the Trust Center or by contacting Comm100’s sales team.
Yes. The SOC 2 Type II certification scope includes the full Comm100 platform. All AI products are built on and deployed within the same infrastructure that is audited, so they fall within the same compliance boundary.
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