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Comm100 prevents unauthorized disclosure and use of cardholder data in full compliance with PCI DSS requirements — across live chat, messaging, social, SMS, and email.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that any organization that processes, stores, or transmits credit card information maintains a secure environment. PCI DSS compliance is required for any business that handles payment card data, and it is a common procurement requirement for organizations in financial services, iGaming, e-commerce, and insurance.
Comm100’s PCI DSS compliance means that the platform’s handling of cardholder data meets these standards across every communication channel where a customer might share card information.
Comm100 provides two primary mechanisms for protecting cardholder data.
Credit card masking automatically detects and masks credit card numbers sent through the chat window or through any connected messaging channel, including Facebook, X (Twitter), email, SMS, WhatsApp for Business, and WeChat. When masking is enabled, card numbers are redacted in real time before they appear in chat transcripts or agent consoles.
PCI-compliant secure forms provide an alternative path for collecting sensitive payment data. When a customer needs to submit a card number, the secure form captures the information in a way that bypasses the chat transcript entirely. The card data is transmitted through a PCI-compliant channel and never stored in Comm100’s standard data storage.
PCI DSS compliance is most commonly required in financial services (credit unions, banks, insurance), iGaming (where players make deposits and withdrawals through support channels), e-commerce, and any organization that handles payment card data during customer interactions.
For Comm100 customers in these industries, PCI DSS compliance removes a common barrier to adopting digital support channels. Agents can assist customers with payment-related queries without the risk of cardholder data being exposed in conversation records.
Yes. Comm100 is PCI DSS compliant. The platform prevents unauthorized disclosure and use of cardholder data through automatic credit card masking and PCI-compliant secure forms across all communication channels.
Yes. When credit card masking is enabled, Comm100 automatically detects and masks card numbers sent through live chat, email, SMS, WhatsApp, Facebook, Twitter, WeChat, and other connected channels. Card numbers are redacted before they appear in transcripts or agent consoles.
No. When credit card data is submitted through Comm100’s PCI-compliant secure forms, it is transmitted through a secure channel and does not enter Comm100’s standard data storage. Credit card masking further ensures that card numbers shared in conversation are redacted before they can be recorded.
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Download our security white paper for a complete overview or contact our team to discuss your specific compliance requirements and request access to audit reports.