Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.Read the report
Scroll down to read more, or click the button below to download the PDFDownload the PDF
Comm100 Live Chat is an enterprise-grade live chat solution that allows customers on your website or mobile app to engage with you in real-time.
Whether you’re providing support or driving sales, you’ll have the flexibility and depth of features to get the job done. Knowledge and productivity tools sit inside an intuitive and unified agent console, so that customers always receive the best and most efficient service.
Whether you have a chat team of two or two thousand, working in a contact center or remotely, Comm100 Live Chat is built to meet your unique needs. The deeply intelligent routing engine can leverage customer history, browsing info, dynamic visitor segmentation and CRM data to identify who a customer is, why they are reaching out, and put them in touch with the right person every time. This allows you to deploy Comm100 Live Chat in multiple departments, on separate websites or for different use cases and manage it all from a single solution.
Comm100 Live Chat gives you broad control over the look and feel of your chat experience. Change the appearance of your chat button and chat window, add customized pre- and post-chat surveys, and target key customer groups with proactive chat invitations that match your brand and use case. Use audio and video chat and co-browsing to deliver an even more personalized customer experience.
The Comm100 agent console is designed to put everything an agent needs right at their fingertips. Real-time web browsing data and access to transcripts from prior interactions allow agents to respond in-context. Tools like keyboard shortcuts and canned messages improve speed and accuracy of responses, while knowledge base and CRM integrations ensure agents never have to switch screens to find supporting information. Automatic translation for more than 100 languages lets your customers and your team chat comfortably in their native tongue.
Get the most out of your live chat team with tools built specifically for managers. Set individual agent permissions, chat capacity, and shift schedules, and manage them on the job using chat monitoring, takeover, and agent whispering. When the day is done, assess efficiency and service quality with a wide range of standard reports including a customizable manager dashboard.