Chapters
0:00 – Introduction
1:23 – Live Chat Improvements
3:35 – Live Chat Triggers & Real-Time AI Spotlights
6:25 – AI Agent Workflow Improvements
9:14 – AI Agent Auto Summary & Wrap-Up
10:13 – Ticketing Export & Multilingual Anytime Chat
12:31 – Queue & Knowledge Base Improvements
13:59 – Custom Dashboard
15:29 – Live Chat Agent Console Enhancements
19:18 – Wrap-Up
Our product managers and engineers work tirelessly to bring you new solutions, more capabilities, and more value to help you and your team work smarter, not harder. Watch the video below to see what we added to the Comm100 platform in the last 3 months.
Highlights
- New Live Chat capabilities and enhancements
- New Custom Dashboard
- AI Agent enhancements
- Ticketing & Messaging improvements
Try them today or contact your Customer Success Manager if you have any questions.
Come back in 3 months to see the next round of updates!
Previous Product Updates
More Resources for You
Experience the power of people-first, AI-powered customer service.
Get started today!







