There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the dataThere’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More
As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More
The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More
It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More
Chatbots have steadily grown in popularity to become a key component of customer service today. With an AI chatbot in place, organizations can + Read More
To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More
It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More
As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More