The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More
Get the latest live chat benchmark data broken down by team size & industry
Read moreThe customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More
87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although + Read More
Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More
Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More
As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More
Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More
Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More
Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More
Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More
We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More
Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More
The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More
Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More
Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More
Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it? Statistics show that + Read More
Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More
As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More
Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More
Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More