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We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More about one and done: how to optimize your first contact resolution rate

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More about more than just live chat — announcing facebook and twitter integration in comm100 live chat

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More about 5 social media customer service and marketing secrets from the pros

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More about don’t try this at work: 15 social media mistakes and bad customer service examples to avoid at all costs

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More about 10 critical digital marketing mistakes that ecommerce stores need to avoid

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More about 10 contact center management mistakes & best practice tips to fix them!

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More about christmas gifts for customers: 7 thoughtful ideas to say thank you

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More about 8 ways to plan for black friday and other seasonal traffic spikes

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More about hey good lookin’! announcing comm100’s new and improved live chat designs

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More about how to reduce your average handle time fast

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More about 9 unmissable reasons why you need to care about social media customer service

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More about best practices for adding live chat to your website

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More about you need a jointly owned social media customer service strategy asap – here’s why

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More about do you have an effective live chat onboarding program? here’s why and how you should get one

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More about 7 last-minute customer service considerations for video chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More about do your agents look the part? 5 things to consider before video chatting