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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Comm100’s Next Generation Chatbot: Capable, Approachable and Trustworthy
October 23rd, 2018 | News & Updates

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More

Getting your Customer Service Team Ready for the Holiday Shopping (and Returns, and Shipping, and Problems) Season
October 18th, 2018 | Customer Service

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More

3 Ways to do More with Customer Experience Personalization
October 16th, 2018 | Customer Experience

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More

Take a Look at our Latest Social Releases: WeChat Integration, Social Tagging, and Social Routing
October 9th, 2018 | News & Updates

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Chat did that! and Now You can Prove it with Chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

How to Build a CX Coaching Culture
September 27th, 2018 | Customer Experience

Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More

Five Tips To Successfully Onboard Live Chat Agents
September 25th, 2018 | Live Chat

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

How to Use Technology to Improve the Agent Experience
September 20th, 2018 | Customer Service

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Live Chat Software Review: Top 8 Questions to Ask
September 11th, 2018 | Live Chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

How to Reduce Customer Service Friction with Live Chat
September 10th, 2018 | Customer Service

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More

Live Chat – Lots to Love, But How to Choose?
September 7th, 2018 | Live Chat

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

4 Ways Live Chat Reduces Your Operating Costs
September 6th, 2018 | Live Chat

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

This is What Exceptional Customer Service Looks Like In 2018
August 23rd, 2018 | Customer Service

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

Addressing metrics gaps between bot-led and human-led service
August 21st, 2018 | Customer Service

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

How to Design an Effective Live Chat Button
August 10th, 2018 | Live Chat

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More

What are the ‘Five Mys’ of Live Chat?
August 9th, 2018 | Live Chat

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More

Best Customer Experience Articles from the Month of July 2018
August 1st, 2018 | Customer Experience

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More