Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now
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It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool
Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty
Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More about comm100 live chat achieves security milestone with pci compliance
Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents
A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius
Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts
Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices
Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices
If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More about customer satisfaction versus customer loyalty
In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More about is your live chat system protected against ddos attacks?
So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More about how to find the best live chat software
In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More about 5 ways to get the most out of canned messages
People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More about 7 live chat etiquettes to boost your customer satisfaction
The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More about 9 effective tips for customer service on social media
Business websites need to convert visitors into customers. Unfortunately, this is not always so straightforward. There are many challenges on the road to + Read More about the art and science of product grouping
Consumers continue to find live chat as a viable alternative for communicating with companies. According to a 2013 Forrester report, live chat usage + Read More about how are we doing? measuring live chat effectiveness