The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More about customer service kpis, metrics and more: how to build an effective reporting system
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Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More about business benefit, right now: why is live chat an urgent priority?
Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More about journey mapping for chatbots: how to create a chatbot decision tree from scratch
Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More about why customer delight is the wrong strategy
One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More about knowledge base examples: 6 tips for clean, professional kbs
Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More about building the perfect knowledge base template article
Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More about salesforce, hubspot, zendesk and more — which customer engagement software is right for me?
As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More about what is a knowledge base and why is it useful?
Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More about how to draft effective customer satisfaction survey questions for hotels & tourism
It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More about giving employees a voice with internal customer satisfaction survey questions
Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More about how to create successful customer satisfaction survey questions for it helpdesks
There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More about customer satisfaction survey questions for the service industry
Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More about how to create the perfect customer satisfaction survey: questions, tips & templates
It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More about announcing comm100’s new knowledge base—better customer & agent experiences through self-service
In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More about how to use continuous improvement strategies for customer experience improvement
When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More about 5 social media customer service and marketing secrets from the pros
Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More about don’t try this at work: 15 social media mistakes and bad customer service examples to avoid at all costs
One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More about how to reduce your average handle time fast