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Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More about 4 reasons why government live chat software is critical in 2022

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More about 3 reasons it’s now time for chatbots for credit unions

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More about expert commentary: closing the cx gap between customer expectations and business reality

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More about the top customer service expectations that brands aren’t meeting

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More about guest blog: on-demand economy – how to pivot customer service practices to give consumers what they want

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More about 4 stats that prove the value of public sector customer experience

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More about guest blog: how to personalize customer service – 6 actionable strategies

The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More about what is customer experience excellence and how can you start your journey towards it?

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More about a shopping checklist to find the best government live chat

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More about top 4 customer experience trends for financial services to expect in 2022

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More about top live chat best practices

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More about 5 reasons why colleges & universities need live chat & chatbots

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More about top 4 steps to integrate chatbots into customer service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More about the role of social media in higher education – 5 best practices for engagement

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More about digital transformation in customer service – navigating security threats (part 4 of 4)

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More about digital transformation in customer service – 5 inspirational success stories (part 3 of 4)