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AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More about predictive customer service: ai’s role in anticipating needs

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More about gamification in higher education: tapping into student motivation and engagement

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More about enhancing citizen engagement: ai in government communication

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More about incorporating live chat into educational programmes for students with dyslexia could revolutionize the face of inclusive education

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More about guest blog: 5 customer experience trends for financial institutions in 2023

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More about guest blog: the top 3 chatbot features your business needs to succeed

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More about guest blog: the ultimate guide to launching and branding a successful customer experience program

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More about guest blog: the future of customer service: changes & challenges in 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More about guest blog: on-demand economy – how to pivot customer service practices to give consumers what they want

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More about how ai and crm are changing the future & face of customer service

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More about guest blog – how social media chatbots can help businesses target and generate leads

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More about guest blog – 8 things customer service teams should avoid during sensitive times