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Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More about the essential chatbot success metrics

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More about 5 digital strategies that increase university enrollment

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More about agent performance for chat support – 9 metrics for live chat kpis

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More about comm100 data security – how comm100 keeps you and your customers safe

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More about how are customer service teams using sms support?

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More about planning your live chat experience: how many agents do i need?

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More about top 8 live chat benefits you have to know

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More about what is a chatbot and how do customer service teams use them?

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More about 4 reasons why credit unions need to offer live chat in 2022

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More about live chat security: everything you need to know for secure live chat

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More about how higher education is using ai chatbots to improve student engagement

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More about 4 chatbot customer service use cases for every industry

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More about banking ai chatbots – benefits, use cases & roi

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More about what are the benefits of local government chatbots? 

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More about 3 successful higher ed chatbot use cases

As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More about 4 ideas to increase credit union membership