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To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More about guest blog: 5 customer experience trends for financial institutions in 2023

There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More about how higher education can increase mature student recruitment

Check out our Latest Live Chat Benchmark Report 2026 to explore the most up-to-date insights and data, helping you stay ahead in optimizing + Read More about live chat benchmarks 2023 – data you need to improve team performance

The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With + Read More about how higher education is fighting high dropout rates

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More about guest blog: what is customer experience automation & how to implement it in your business model

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More about 5 costly impacts of falling behind on digital student engagement

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More about the 4 most effective chatbot examples

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More about top 5 higher education customer service trends for 2023

There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More about how ccaas providers are increasing customer value with digital-first partnerships

The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More about why are contact centres adopting a digital-first strategy?

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More about the top 4 challenges facing higher education it departments