Blog

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More about 5 costly impacts of falling behind on digital student engagement

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More about the 4 most effective chatbot examples

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More about top 5 higher education customer service trends for 2023

The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More about why are contact centres adopting a digital-first strategy?

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More about the top 4 challenges facing higher education it departments

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More about the essential chatbot success metrics

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More about 5 digital strategies that increase university enrollment

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More about agent performance for chat support – 9 metrics for live chat kpis

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More about comm100 data security – how comm100 keeps you and your customers safe

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More about comm100 messaging software – live chat, messenger and secure messaging