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In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More about human-bot harmony – perfect the balance of human & bot engagement

There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling + Read More about unlocking digital transformation in higher education – a checklist for success

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More about the pros and cons of standardized testing in higher education

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More about a deep dive into chatbot automation – what is it & why you need it

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More about incorporating live chat into educational programmes for students with dyslexia could revolutionize the face of inclusive education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More about how thompson rivers university automates 83% of prospective student inquiries

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More about how to choose a chatbot platform – ask these key questions

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of + Read More about college counseling 101 – how to handle caseload overload

College yield rates in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and + Read More about what is a good yield rate for colleges & how are the best improving it?

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected

There is no doubt that higher education is facing a mental health crisis. A recent survey found that 50% of college students identified + Read More about lighting the path: how to help college students with mental health issues

The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has + Read More about 5 marketing strategies to increase enrollment (without blowing the budget)

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More about unleashing the power of automation – the 5 most-used automated customer service examples

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More about live chat security for higher education [all you need to know]

The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a + Read More about colleges with declining enrollment – why & what they can do to reverse the slump

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More about personal touch in digital banking: how live chat humanizes the customer experience