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Top 4 Tips to Train Customer Service Agents Remotely
May 19th, 2021 | Customer Service

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More

The Best Customer Experience Needs the Best Agent Experience – Expert Commentary
May 13th, 2021 | Customer Experience

Ten years ago, it wouldn’t have been uncommon to see people switch off merely at the sound of ‘customer experience’ in conversation. Once + Read More

Top 4 Tips to Nail Social Media Customer Service
April 29th, 2021 | Customer Service

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More

How to Measure the Success of your Live Chat Customer Support Team
April 28th, 2021 | Live Chat

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

Why are Top Brands Embracing AI Chatbots?
April 22nd, 2021 | Chatbot

By 2022, CNBC predicts that 75-90% of customer queries will be handled by a chatbot. From Starbucks to Duolingo and in almost every industry in between, top brands are turning + Read More

4 Simple Reasons Why You Need Online Chat on Your Website
April 15th, 2021 | Live Chat

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While + Read More

Live Chat Benchmark Data & Best Practices for Financial Services & Banking
April 9th, 2021 | Live Chat

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Because of this, today’s clients are likely to judge the customer + Read More

2021 is the Year of Omnichannel Customer Engagement – Here’s Why
March 30th, 2021 | Omnichannel

Very few people have avoided the consequences of Covid-19 in their workplace. The pandemic has driven more people than ever to work from home, while forcing millions + Read More

Support Ticket Systems: What is Ticketing and Why Customer Service Suffers Without It
March 30th, 2021 | Customer Service

When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer + Read More

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How Can Educational Institutions Elevate their Customer Service?
March 11th, 2021 | Customer Service

If you work in post-secondary education, you’ll know just how competitive an industry it is. Institutions compete with one another to win national and international students and + Read More

5 Ways to Improve Customer Service in Healthcare
February 25th, 2021 | Customer Service

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More

PIPEDA – How and Why Comm100 Complies to Canada’s Privacy Law
February 22nd, 2021 | Customer Experience

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights.  We live in an increasingly privacy-conscious world, + Read More

Here’s why the experts think empathy is the key to customer experience
February 18th, 2021 | Customer Experience, Customer Service

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More

The 2021 Chatties Awards – Winners Announced!
February 12th, 2021 | Customer Service

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More

The Best Live Chat Examples – 5 Use Cases for Any Industry
February 9th, 2021 | Live Chat

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More

Hosted vs. Self-Hosted Live Chat – Which Do You Need?
February 8th, 2021 | Live Chat

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More

Best Chatbots – Top AI Chatbot Technology in 2022
January 29th, 2021 | Chatbot

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More

How to Use an Email Ticketing System to Boost Your Support Team’s Productivity
January 12th, 2021 | Customer Service

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More

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Live Chat Security: Everything You Need to Know for Secure Live Chat
January 5th, 2021 | Live Chat

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More