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Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More about how to reduce bounce rate with live chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More about 4 best practices for follow-up emails after chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More about 7 live chat tips to make it more effective for your company

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More about how to find the best live chat software

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More about [rfp template] live chat software review questions

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More about 5 ways to get the most out of canned messages

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More about 7 live chat etiquettes to boost your customer satisfaction

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More about 9 effective tips for customer service on social media

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More about understanding customer pain points

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More about keep visitors focused on your website

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More about add a human touch to your website through live chat

This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More about 5 key guidelines for upselling and cross-selling

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More about the art and science of product grouping

This is the final segment in a four-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies + Read More about how are we doing? measuring live chat effectiveness

This is the third article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about who really needs assistance? influencing the choice to live chat

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about what do online consumers want? meeting live chat user expectations

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More about accessibility is key to customer satisfaction in 2014

Conversion rate can be a difficult thing to improve. It’s a more-or-less direct representation of your site’s ability to create and retain customers + Read More about 5 ways to increase your ecommerce conversion rate