Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More
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Get the dataOut of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More
As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More
Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the + Read More
Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More
It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More
As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More
Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More
You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More
There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More
Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More
It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More
Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More
In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More
Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to + Read More
According to CX Network’s 2017 Digital Marketing Trends Report, customer experience ranks first as the most exciting opportunity for businesses for the third + Read More
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More
So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More
It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More