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Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More about customer satisfaction versus customer loyalty

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More about is your live chat system protected against ddos attacks?

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More about how to find the best live chat software

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More about 5 ways to get the most out of canned messages

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More about 7 live chat etiquettes to boost your customer satisfaction

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More about 9 effective tips for customer service on social media

Business websites need to convert visitors into customers. Unfortunately, this is not always so straightforward. There are many challenges on the road to + Read More about the art and science of product grouping

Consumers continue to find live chat as a viable alternative for communicating with companies. According to a 2013 Forrester report, live chat usage + Read More about how are we doing? measuring live chat effectiveness

Today’s customers more than ever are turning to live chat for communicating online with product and service providers. It’s important to know what + Read More about what do online consumers want? meeting live chat user expectations

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More about 5 best practices for online chat support