9 Right Things to Do When Dealing with Angry Customers
August 19th, 2015 | Customer Service

Customers will complain and contact your business when they are angry or frustrated. It is important to teach chat agents how to deal with angry + Read More

5 Metrics to Consider When Evaluating Customer Service Performance with Live Chat Reports
August 17th, 2015 | Live Chat

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More