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Customer experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every + Read More about customer experience at a crossroads: what drives customer experience success?

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More about customer contact week digital: live chat special report

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More about 3 ways ai-powered chat helps healthcare providers improve patient experiences and operational efficiency

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More about take a look at our latest social releases: wechat integration, social tagging, and social routing

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More about live chat software review: top 8 questions to ask

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More about 4 ways live chat reduces your operating costs

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More about how to design an effective live chat button