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Customer experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every + Read More about customer experience at a crossroads: what drives customer experience success?

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More about customer contact week digital: live chat special report

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More about 3 ways ai-powered chat helps healthcare providers improve patient experiences and operational efficiency

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More about take a look at our latest social releases: wechat integration, social tagging, and social routing

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More about how to deliver better customer service with comm100 live chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More about live chat software review: top 8 questions to ask

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More about live chat – lots to love, but how to choose?

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More about 4 ways live chat reduces your operating costs

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More about how to design an effective live chat button