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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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AI Chatbots in the Contact Center – Help in a Crisis
March 19th, 2020 | Chatbot
AI Chatbots in the Contact Center – Help in a Crisis

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More

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AI Chatbots: The Dream vs. The Reality (Pt. 2: Automation)
October 1st, 2019 | Chatbot
AI Chatbots: The Dream vs. The Reality (Pt. 2: Automation)

“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More

AI Chatbots: The Dream vs. The Reality (Pt. 1 – Delight)
September 23rd, 2019 | Chatbot
AI Chatbots: The Dream vs. The Reality (Pt. 1 – Delight)

The concept of “artificial intelligence” often gets invoked as a buzzword by enthusiastic tech theorists or marketers, but in this series, I’ll show + Read More

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