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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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21 Ways to Boost Conversions with a Scarcity Mindset
November 22nd, 2017 | Customer Service
21 Ways to Boost Conversions with a Scarcity Mindset

The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More

Featured Posts
From Average to Awesome: Boost Conversions with Wolfgang Digital’s 2017 E-Commerce Online Benchmark
November 20th, 2017 | Customer Service
From Average to Awesome: Boost Conversions with Wolfgang Digital’s 2017 E-Commerce Online Benchmark

Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More

10 Critical Digital Marketing Mistakes That eCommerce Stores Need To Avoid
November 1st, 2017 | Customer Service
10 Critical Digital Marketing Mistakes That eCommerce Stores Need To Avoid

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More

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8 Ways to Plan for Black Friday and Other Seasonal Traffic Spikes
October 23rd, 2017 | Customer Service
8 Ways to Plan for Black Friday and Other Seasonal Traffic Spikes

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More