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“We don’t live in a patient world. Our clients expect answers immediately – they don’t want to wait for a response on email or wait in a telephone queue. With live chat we can provide them with this support. They ask us a question, get the answer they need within minutes, and get on with their day.”
– Rita Morris, Producer Resource Center Manager [Sagicor Life]
“Today’s credit union members expect a great digital experience so we knew we couldn’t just rely on phone and email support anymore. It’s essential to offer live chat too so you can meet members’ support expectations and let them connect how they want to.”
– Matthieu Hebert, Project Manager [Motor City Community Credit Union]
“If you’re considering live chat for your business, go for it! The feedback alone we’ve received from distributors and end-users is gold. We always finish up with thank you for chatting with us today and it’s amazing how many times you get back ‘this was great, I’ll definitely use live chat again.”
– Holly Langenfelder, Customer Service Manager [Dixon]
“To date, we have $6 million in opportunities sourced from live chat and have closed about $4 million of that. In addition, our sales team loves it. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. Comm100 is a great way to interact with customers in real-time.”
– Joanie Gentile, Sr. Business Operations Manager [Fitbit]
“Our clients have responded so well to Comm100 Live Chat — we’ve got an almost 5 out of 5 rating. … the accessibility of live chat means they can easily and quickly get the answer they need and get on with their day.”
– Katherine Gaetz, Manager, Member Experienc [ASEBP]
Nothing comes close to the speed of live chat customer service. With real-time messaging, pre-chat surveys, and integrated chatbots, live chat software gives your customers the instant, 24/7 support they expect – and some. Say good riddance to long phone wait times and hello to short resolution time and high CSAT.
Stop making your customers feel like a small fish in a big pond. With Comm100’s live chat software, you can delight your customers with one-on-one personalized engagement through text, audio, video, and co-browsing. Better still, connect your CRM and shopping cart platform so your agents can roll out the customer service red carpet.
It takes time and investment to support customers in the right way. With Comm100 Live Chat, it takes a lot less of both. Thanks to chat concurrency, agent automation tools, and intelligent bots, Comm100’s live chat app doesn’t just reduce support costs – it generates ROI.
Deliver the customer experience that your customers expect
Customers will pay for great CX. In fact, 86% of customers will pay 25% more for better CX. Live chat delivers on these CX expectations with the immediate, helpful, and personalized support that consumers are calling for. Improve CX and you’ll improve conversions, sales and CSAT – all at 1/3 the cost of voice support.
Configure, customize and connect with your customers in a few clicks
Point. Click. Click. Click. It’s that quick! Comm100 Live Chat has an intuitive UI and flexible system that makes it fast for your customers and simple for your agents. Easy to learn and quick to master — implementation and agent training usually takes less than one hour.
“After realizing that we had outgrown the capabilities of our previous chat solution — no Salesforce.com integration and missing functionality that kept us from being able to scale up as we grow – we looked around and switched to Comm100. A year later, we are still discovering features that we didn’t even know we needed. The platform is just so robust. On top of that, the Comm100 team has been very responsive and great to work with.”
— Mike McKinnon, Senior Director of Global Marketing Operations, LogRhythm
Easily connect our live chat software to your CRM, shopping cart, or other business systems to deliver service that is more personalized and more efficient. From Salesforce to Shopify, we’ve got you covered.
Communication is a private matter, especially in regulated industries like banking, healthcare, or government. You can trust us to keep your customer data safe & secure so you can focus on what matters – delivering great CX.
TLS/SSL encryption; Data obfuscation, ISO 27001; PCI DSS; SOC 2 Type II; TRUSTe® Privacy Certified; HIPAA; GDPR; PIPEDA compliant
We understand that your IT policies may require more flexibility, reliability, and security. That’s why we offer convenient cloud or on-premise, self-hosted live chat software — including our chatbot too.
With more configurability than a Swiss army knife, you can deploy our live chat app exactly the way you want. Fully customize the chat window, deploy targeted surveys, segment visitors, and use auto translation – make Comm100 Live Chat work for you.
Live chat customer service is efficient, but it’s got nothing on chatbots. Easily integrate Comm100’s bots into Comm100 Live Chat to automate over 80% of all incoming chats while delivering the 24/7 support your customers are calling for. It’s a no brainer.
Get 24/7 live chat customer service, plus phone support, SMS and WhatsApp during business hours. We’re always quick to respond and provide reliable support as we strive to meet any custom needs. We’re rated 4.6/5 for customer service and we like to think it shows!
“We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support. If we wanted to connect with these potential donors, we had to provide them with a digital channel that was convenient and instant — and live chat was the obvious answer.”
— Denny Michaud, Customer Relations Manager, Canadian Blood Services
Live chat is the most popular digital communication channel for a reason, and Comm100 Live Chat takes this even further. With intelligent chat routing, audio and video call, co-browsing, and so much more, Comm100’s live chat app helps you deliver CX excellence.
Comm100 live chat software isn’t just popular with your customers – your agents will love it too. The platform is designed with your agents in mind, empowering them to deliver the very best support that puts a smile on their and their customers’ faces.
Comm100 offers you all the tools and analytics you need to keep your team at optimal performance. From managing roles and permissions to supervising chats to insightful reporting, Comm100 Live Chat makes sure you get the most out of your team.
We make good on our customer service promise
And we know how to keep earning your trust
Get access to exclusive live chat benchmark data to understand how well your team is performing compared to your peers by team size & by industry.
See how 15,000+ businesses are building stronger and better customer connections with Comm100 live chat software.
No obligation 20 minute chat
“I’m a firm believer that stats demonstrate a product’s value. The fact that we’ve received a 5 star rating from 97% of staff and students who have used the Comm100 chat service says it all! And believe it or not, the other 3% gave 4 stars. Thank you Comm100 for helping us to add a vital customer service component to our IT ServiceDesk at the University.”
“The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature. Another huge plus is we are able to store our data in Canada. As a public institution this was make or break due to privacy legislation.”
“We have been with Comm100 from the beginning and they have always been the glue that connects us with our customers. Comm100 has no downtime, it’s never disabled unless your hosting solution is inactive… perfectly adapted to the needs of our organization – we use it as a chat channel to communicate with our customers, make sales and customer service.”