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LIVE CHAT APP

Instantly elevate engagement with Comm100 Live Chat

Trusted by over 15,000 customers

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GE APPLIANCES

Increase support capacity & customer satisfaction with Comm100’s AI-powered live chat app

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Boost efficiency

Nothing comes close to the speed & efficiency of live chat customer service. Couple this with Comm100’s automation tools and you can increase support capacity while ending email and phone overload.

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Personalize support

Personalize every interaction with text, audio, video & screen sharing – all integrated with Comm100 Live Chat app. Better still, connect your data systems & channels so every customer receives VIP treatment.

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Elevate engagement

With Comm100’s live chat app, you aren’t only improving the quality of engagement – you’re improving the quantity too. Make it easy for your customers to connect with you and they’ll keep coming back for more.

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“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”

– Victoria Anderson
Manager, Admission Operations, Undergraduate Admission and Recruitment, Queen’s University

Essential live chat features every team needs

Uncompromising security & privacy

Uncompromising security & privacy

Communication is a private matter, especially in regulated industries like banking, healthcare, or government. You can trust us to keep your customer data safe with the highest standards in security so you can focus on what you do best.
Data insights you can use

Data insights you can use

Comm100’s advanced analytics include all the reports you need to track and improve your live chat customer service - traffic metrics, audience profiling, agent performance, conversions, and so much more.
Essential integrations

Essential integrations

Easily connect our live chat app to your CRM, shopping cart, or other business systems to deliver service that is more personalized and more efficient. From Salesforce to Shopify, we’ve got you covered.
Complete flexibility

Complete flexibility

With more configurability than a Swiss army knife, you can deploy our live chat app exactly the way you want. Fully customize the chat window, deploy targeted surveys, segment visitors, and use auto translation – make Comm100 Live Chat work for you.

AI-powered automation

Deliver the perfect blend of human-bot engagement  

Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, automation enables efficiency and scalability. Only Comm100 helps you deliver the perfect balance.

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Automate 80%+ of incoming chats with the latest in Generative AI

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Increase support capacity while lowering costs

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Enhance the customer experience across all channels

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“We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support. If we wanted to connect with these potential donors, we had to provide them with a digital channel that was convenient and instant — and live chat was the obvious answer.”

Denny Michaud

– Denny Michaud

Customer Relations Manager,
Canadian Blood Services

Exceptional software meets exceptional support

Our reviews speak for themselves. Alongside our 4.7/5 Capterra score and 24/7 customer service, Comm100’s team of dedicated customer success managers provide continuing support throughout the partnership.

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Proven, top-rated tech that keeps improving

Comm100 has over 10 years in the industry, working with over 15,000 customers. And while these customers stay with us, our software never stays still. We are continually improving and adding to the platform, especially to keep pace with all the latest AI developments.

expert support

Continuous, expert support that won’t be matched

With a 98% onboarding CSAT, a 95% training CSAT, and an average 21 days to launch, we like to think our customer success team knows what it’s doing. And our support doesn’t stop here. We provide regular training and guidance so you keep ahead of the trends.

Every channel linked under one roof

Disconnected channels create disconnected communication. With Comm100’s Omnichannel Communication Platform, every key channel is linked within one console for efficient, accurate, and personalized support. From live chat, bots and social media, to email, ticketing and SMS, choose the channels that work for you and add as you grow.

What Comm100 success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used

  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

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Hit 1683% ROI with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

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Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat

Product used

  • Live Chat
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

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Generated $6M in the pipeline and $4M in revenue with Comm100 Live Chat

Product used

  • Live Chat
Customer Stories

Fitbit

"Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated."

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Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video

Product used

  • Live Chat
  • Audio/Video Chat
Customer Stories

Dawson College

“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs."

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The Comm100 Visitor Experience

Live chat is the most popular channel – and Comm100 Live Chat takes this popularity even further. With intelligent chat routing, audio/video chat, screen sharing, and auto-translation, the Comm100 live chat app delivers the very best CX that today’s customers expect.

The Comm100 Agent Experience

You can’t deliver great customer experience without great agent experience. That’s why we’ve built our live chat app with an easy-to-use, feature-rich UI that will get the most out of your agents whether they’re working from the office, at home, or on the go.

The Comm100 Manager Experience

Comm100 offers all the tools and analytics you need to keep your team at optimal performance within its live chat app. From managing roles and permissions to supervising chats and insightful reporting, feel in control of your team no matter the size or support volume.

Resources to get you and your team ahead

Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.

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Report

Live Chat Benchmark Report 2024

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Webinar

Getting More Out of Comm100

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Slides

The College Enrollment Decline – A Complete Breakdown of the Data

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Webinar

How Smart Enrollment Marketers are Using Disruptive Technologies for Better Outcomes

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