Trusted by over 15,000 customers
Nothing comes close to the speed & efficiency of live chat customer service. Couple this with Comm100’s automation tools and you can increase support capacity while ending email and phone overload.
Personalize every interaction with text, audio, video & screen sharing – all integrated with Comm100 Live Chat app. Better still, connect your data systems & channels so every customer receives VIP treatment.
With Comm100’s live chat app, you aren’t only improving the quality of engagement – you’re improving the quantity too. Make it easy for your customers to connect with you and they’ll keep coming back for more.
“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson
Manager, Admission Operations, Undergraduate Admission and Recruitment, Queen’s University
Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, automation enables efficiency and scalability. Only Comm100 helps you deliver the perfect balance.
Automate 80%+ of incoming chats with the latest in Generative AI
Increase support capacity while lowering costs
Enhance the customer experience across all channels
“We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support. If we wanted to connect with these potential donors, we had to provide them with a digital channel that was convenient and instant — and live chat was the obvious answer.”
– Denny Michaud
Customer Relations Manager,
Canadian Blood Services
Our reviews speak for themselves. Alongside our 4.7/5 Capterra score and 24/7 customer service, Comm100’s team of dedicated customer success managers provide continuing support throughout the partnership.
Comm100 has over 10 years in the industry, working with over 15,000 customers. And while these customers stay with us, our software never stays still. We are continually improving and adding to the platform, especially to keep pace with all the latest AI developments.
With a 98% onboarding CSAT, a 95% training CSAT, and an average 21 days to launch, we like to think our customer success team knows what it’s doing. And our support doesn’t stop here. We provide regular training and guidance so you keep ahead of the trends.
Disconnected channels create disconnected communication. With Comm100’s Omnichannel Communication Platform, every key channel is linked within one console for efficient, accurate, and personalized support. From live chat, bots and social media, to email, ticketing and SMS, choose the channels that work for you and add as you grow.
Adopted Comm100 Live Chat & Chatbot across 5 departments
"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."Learn more
Hit 1683% ROI with Comm100 Live Chat & Chatbot
"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."Learn more
Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat
"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."Learn more
Generated $6M in the pipeline and $4M in revenue with Comm100 Live Chat
"Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated."Learn more
Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video
“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs."Learn more
Live chat is the most popular channel – and Comm100 Live Chat takes this popularity even further. With intelligent chat routing, audio/video chat, screen sharing, and auto-translation, the Comm100 live chat app delivers the very best CX that today’s customers expect.
You can’t deliver great customer experience without great agent experience. That’s why we’ve built our live chat app with an easy-to-use, feature-rich UI that will get the most out of your agents whether they’re working from the office, at home, or on the go.
Comm100 offers all the tools and analytics you need to keep your team at optimal performance within its live chat app. From managing roles and permissions to supervising chats and insightful reporting, feel in control of your team no matter the size or support volume.
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
Live Chat Benchmark Report 2024
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